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Troubleshooting: Obtaining system information

Background 

System information can be useful for the Intrinsys support team as it enables us to quickly support our customers. The majority of issues may be due to incompatible hardware and/or software. Many people struggle to obtain the required technical information requested. Here at Intrinsys, we hope to make things easier for our customers.

How to obtain your system information for Intrinsys

  1. Download the System information extraction tool 
  2. Browse to the directory where the extraction tool has been downloaded.
  3. Right click on the .zip fole and select Extract All

    Intrinsys-Information

  4. Place the files on the user's desktop and select Show extracted filed when complete before selecting Extract

    Intrinsys-Extracted-Zipped-Folder

  5. The extracted folder will contain three files. Please open Intrinsys_Info.cms

    Intrinsys_extracted_folder

  6. Please wait for the following to complete 

    Refreshing_System_Information

  7. This will have generated a new folder called Intrinsys_Support on the local desktop. Within this folder there will be 4 generated files; DSLS-ID.txt, LUM-TarhetID.txt, MAC.txt & msinfo32.nfo

    Intrinsys_Support

  8. Please send Intrinsys support the contents of this folder (the four files generated from step 7).