Intrinsys operates a support desk staffed by a team of highly qualified application engineers with a range of industrial backgrounds who are also users of the software in our own engineering business.
We provide instant assistance to customers via phone, email, internet-conference or site visits and through secure connections we can remotely configure and run applications and diagnose any issues. As well as supporting your applications we also provide operating system and hardware support for workstations and peripherals.
Named support managers can be provided, selected from our team of experts, giving a single point of contact for the management and co-ordination of all support queries. Our support team will coach users one-to-one when required and ensure best practice methods are applied.
Flexible support packages include:
- Software download & upload area
- Supply of fixes, patches and refreshes upon request
- Virtual Machine (VM) configured to replicate your set-up.
- Training and on-site consultancy support
- Telephone & remote Webex support
"As ever, the service that Intrinsys provide, is impeccable..." Dan Primrose, Director, Light Black Design
"This has by far been one of the best support we have got for any software that we use. Thank you so much for your help over the past few days." Karthik Selvaraj, Project Leader & Quality Adviser, TWI Ltd.