Following sustained investment and commitment to providing a superior service to their customers, Intrinsys has been rewarded with the accolade of being the leading Dassault Systèmes UK-centric Business Partner for the 3rd year running, something that seemed a long way off when the business started in 1998 with just 6 customers!
“We have created a business with a sound engineering pedigree, however the significant level of growth seen over the last 3 years is largely due to the level of commitment of the whole team, offering the best possible level of customer service whether technical or commercial,” states Darren Cairns, founding Director of Intrinsys. “Alongside this professional service offering there has been a huge financial investment to develop advanced technical skills and nowhere more clearly is this demonstrated than in the area of V6,” adds Darren.
Intrinsys now have close to 165 Dassault Systèmes V6PLM (Product Lifecycle Management) users across a wide range of industries and disciplines including amongst them the prestigious NCC (National Composites Centre) near Bristol. Intrinsys are experiencing a growing requirement for V6 which uniquely provides a complete (design to retirement) and lifelike 3D environment within which to create, experience and manage new product development. This has resulted in the immediate workload to transition V5 customers to V6, currently accounting for 35% of the consultancy work.
Now take that success to South Africa
The ability to grow Intrinsys during a period of recession has not been overlooked by Dassault Systèmes and the reward for Intrinsys is that it has now opened an office in Johannesburg to deliver their special brand of servicesthroughout South Africa. The operation, which will mirror the UK operation’s commitment to high value services and dedicated customer service, was registered towards the end of 2012. Intrinsys’s successful business processes and structure are being developed for South Africa making sure that subtle differences in working practices and methods are not lost in translation. This is a formula that has managed to develop some early business with Intrinsys already having close to 200 licenses deployed and a growing number of opportunities in the pipeline.
Large growth potential
Although initially, as one would expect, the office in Johannesburg will be considerably smaller than the UK operation with 2 sales and 2 technical engineers, compared with the UK running at 28 employees, 5 sales, 18 technical and 5 administration staff, it is anticipated that the operation has huge potential to grow.
As engineers and PLM experts you would expect Intrinsys to use the collaborative capabilities of the products they use, sell and support when they work with and for their customers. Working on projects as an integrated member of a team is a normal part of everyday business for both Intrinsys and their sister Powertrain consultancy business Integral Powertrain. The ability to flex team size in this way and integrate resources as and when required will allow the seemingly small team in South Africa to punch well above their weight as they can include UK resources in teams and projects being carried out in South Africa. Products like ENOVIA within V6 allow international teams to work and experience development on the same product like never before, giving Intrinsys’s customers firsthand experience of the very latest international best practice. In addition to the virtual teaming capability of the IT products to hand Darren believes that the same focus on level of customer service combined with advanced technical skills, and a dedicated and selective recruitment process, will enable the business to grow quickly and sees no reason why the South African business cannot match the level of UK business within a 3-5 year time frame.